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If you are clever enough you can set up your own letters by disregarding the Copying and Pasting of the existing New Customer letter. All you need to do is use the various codes that you will find in All you do is place your cursor in the appropriate Section # of the letter you are creating, go to the drop down box, click on the code and it will move to the top line in the section. What you will have to do is move it to the appropriate line within the section to get the spacing right, so when you view the letter it looks OK.