« Previous | Contents | Next »
Chapter 11. Customers
A Tour of the Customer Screen
- Click on
Toolbar and the following page will appear
Tip: Move the mouse pointer to each symbol and the function will appear.
Click on this box to add a new customer.
Click on this box to delete a customer.
Click on this box to select a customer using either their Surname, account number or the address (you do not have to enter all of the address, just the street number and the first part of the street name). The F2 key will take you here rather than moving your mouse.
Click on this box to search a customer
Click on this box to cancel the search function. A red cross will appear after you have searched and returned to a customer.
The red cross in the left binoculars indicates the search function is on and the
function is disabled. You must click on the cross to disable the search function once you have completed the search or the
function will remain disabled.
Click on left or right box to take you to the previous or next customer respectively.
View customer letters/Print customer letters.
Click on this box if the customer is a Sub Agent.
This function gives you the opportunity to select if the customer invoice needs to be Emailed, and you would select that option. The No Invoice option if selected will prevent that customer from having an invoice produced. The Mail option will produce the mail fee selected in Parameters and charge that customer. The other options have no function at the present time.
Records Sub Agents Westralian Newspapers account number.
Records Sub Agents Westralian Newspapers account name.
Places customer in Run group and sequence and Invoice group and sequence.
Entering the start date of the first new publication will create an entry in the WAN incentive report.
Ticking the box will charge the amount of fee entered in Parameters.
Records credit card number, expiry date and ticking the box will charge the credit card fee entered in Parameters.
Tick this box if the customer doers not receive a delivery on a public holiday. Disregard Good Friday and Xmas day (see Public Holiday Adjustment for instructions)
Click on this box to cancel but not delete a customer. A final invoice can be run at this time.
Enter any notes here for future reference.
Will enter a note in the electronic run book eg. Throw on lawn.
TAB Bars
Provides a record of what publications the customer is currently receiving.
Provides a running record of invoices and payments.
Provides a record of payments and adjustments. This function also allows you to input one off payments if necessary and make adjustments.
Provides details of future balance.
Last edited: 8th January, 2009
« Previous | Contents | Next »